Privacy Policy

1. Data controller

The controller responsible for the processing of personal data collected through the website
info.piscinasyspas.com is:

Company: Ladyline Spas S.L.
Tax ID: B38975116
Registered address: La Dehesa Baja 25, 38300 La Orotava, Santa Cruz de Tenerife, Spain
Email: info@piscinasyspas.com
Phone: 922 332 010

2. Personal data collected

The following personal data may be collected through this website:

  • Name
  • Email address
  • Phone number
  • Message submitted by the user
  • IP address
  • Data derived from website use through analytics tools

Data is mainly collected through contact or information request forms, as well as through tools used to measure and analyse website usage.

3. Purposes of processing

Personal data may be processed for the following purposes:

  • Responding to user enquiries
  • Managing commercial or information requests
  • Handling requests related to products or services concerning swimming pools, spas and swim spas
  • Improving the operation, content and user experience of the website through web analytics
  • Maintaining the technical security of the website and preventing misuse

4. Legal basis for processing

The legal basis for processing personal data is:

  • The user’s consent, when voluntarily submitting a contact or information request form
  • The legitimate interest of Ladyline Spas S.L. in responding to enquiries, managing requests received and maintaining website security
  • The user’s consent for the use of non-essential cookies or similar technologies, where applicable

5. Recipients of the data

Personal data will not be sold or disclosed to third parties, except where legally required or where necessary for the provision of services related to the operation of the website.

This website may use third-party services, such as web analytics tools, including
Google Analytics and Microsoft/Bing Insights or similar Microsoft tools,
which may process technical and browsing data in accordance with their own terms and privacy policies.

6. International data transfers

The use of Google and Microsoft tools may involve the processing of data by providers located outside the European Economic Area or accessed from third countries.

In such cases, these transfers must be carried out in accordance with the safeguards provided by applicable data protection regulations, such as adequacy decisions, standard contractual clauses or other legally valid mechanisms.

7. Retention period

Personal data will be retained for as long as necessary to respond to the enquiry, manage the user’s request and comply with any applicable legal obligations.

Data used for analytics purposes will be retained for the periods configured in the relevant tools and in accordance with the website’s Cookie Policy.

When the data is no longer necessary for the purpose for which it was collected, it will be deleted or blocked in accordance with applicable regulations.

8. User rights

Users may exercise the following data protection rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to object
  • Right to restriction of processing
  • Right to data portability
  • Right to withdraw consent at any time

To exercise these rights, users may send a request to:

Email: info@piscinasyspas.com

The request must clearly indicate the right the user wishes to exercise and allow the applicant to be identified.

Users also have the right to lodge a complaint with the Spanish Data Protection Agency if they believe that the processing of their personal data does not comply with current regulations.

9. Data security

Ladyline Spas S.L. will apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

However, users should bear in mind that no internet-connected system can guarantee absolute security.

10. Third-party data

The user guarantees that the personal data provided through the website is true, up to date and their own.

If the user provides third-party data, they declare that they have sufficient authorisation to do so and have previously informed those persons about the content of this Privacy Policy.

11. Changes to the Privacy Policy

Ladyline Spas S.L. may modify this Privacy Policy when necessary to adapt it to legal, technical, operational or website-related changes.

The current version will be the one published on this page at any given time.